Saints alive, Netflix has finally admitted that subscribers who rent a lot of DVDs are penalized with later shipments.
I could swear this was happening when I subscribed: what was originally a two-day turnaround to-and-from the St. Louis depot became three or four days in the middle of my heavy renting. If I laid off for awhile (usually not on purpose, but because I was busy,) the speed of delivery picked back up, but then fell off over time. It couldn’t be USPS when my queue would note an arrival midday Wednesday and the next disc wasn’t sent out until early Friday.
Late last year I cancelled, not out of disgust but because I never used the service enough anymore. With all its faults, the service was not horrid, and I want to resubscribe one of these days. This is a major customer service miss, though, and if a rival, like Blockbuster for example, wanted to steal market share, this is how you do it. Publicize the hell out of the fact that Netflix is admitting in their Terms of Service that they discriminate against their best customers. Steal their best customers. Like me?
Maybe. We’ll see. The biggest issue here is that Netflix had the audacity to deny the complaints at first. At least have the balls to admit it.